Sorint Services

Ercole, being an open source software, benefits of a rich community that interacts and improves the product constantly.

Sorint provides to the customers a dedicated and preferential channel to clarify any doubts about the product and its features within a set time frame.

The service provides a single entry point for the customer who can request:

• Bug fixing
• Request for product information
• Development of new features
• Customizations

Sorint provides a first installation and deployment service for the entire Ercole platform:

• Ercole server
• Ercole agent
• Ercole virtualization agent

The service also ensures that the entire infrastructure is always updated to the latest major release; this guarantees the possibility of having the data always correct and all the features that will be developed according to the roadmap.

Sorint provides the implementation of the proactive suggestions recommended by Ercole.

Specifically, the data is analyzed once a month and proposed to the “proactive” part of Ercole which prepares it for planning and delivery of optimization actions:

• Defragmentation of the top 10 fragmented segments, sorted by recoverable space
• Analysis and resolution of the top 10 ADDM suggestions, sorted by % of benefit

Sorint provides, every 6 months, an in-depth analysis of the entire Oracle database infrastructure focusing on the following aspects:

• LICENSING: We’ll provide an overall scheme regarding the Oracle RDBMS licenses and the relative options used, unused and expected in the current architecture.
• RUN / GOVERNANCE: We’ll try to understand which configurations have an impact on the RUN (day by day activities) of the databases.
  In particular, the goal is to identify any critical issues that could lead to an increase in the duration of RTO (Recovery Time Objective) and RPO (Recovery Point Objective).
• CAPACITY: We’ll analyze the parameters needed to understand if the current infrastructure is correctly sized to better support the workload of the databases highlighting any gaps or excesses of allocation.
• PERFORMANCE: In this context we will focus on the current performance of the databases, providing analysis cues to highlight any gaps in the application and service expectations.